Technology Support Officer

• Intra-state travel will be required
• Possession of a current open Queensland “C” class driver licence is required to perform the role
• This position may be required to perform some manual tasks e.g. moving computers and printers.
  Workplace Health and Safety policies apply

Your opportunity

• Provide technical support (including backups and system administration) for a fleet of assets including desktops, laptops, printers, MFDs, mobile devices, servers, on-site network equipment and technology assets.
• Monitor and action ITSM tool queues as delegated, escalate issues when required, and maintain customer communications regarding the progress of jobs.
• Use Active Directory tools, PowerShell and other tools to assist in providing access controls and remote monitoring of computers and file services.
• Provide verbal and written advice to managers and customers regarding technology issues and proposed solutions.
• Assist with technology support and technical specifications for BAU and project related activities.
• Participate in the implementation of technology refresh and technology uplift activities.

About you

• Minimum of 3 years’ experience in an enterprise-scale ICT services environment
• Knowledge of ITIL framework
• Knowledge of mobile device technologies
• Knowledge of Windows Server (2008 and above)
• Knowledge of Windows 7 SOE and above
• Knowledge of ITSM tool management for IT service delivery

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.